Hi, I'm Alice
With a decade of customer service under my belt, seven of those spent in management including heading up customer service departments, I want to help growing businesses provide fantastic customer service. And I particularly wanted to continue my journey within healthcare and patient care teams.
I've noticed that many business experiencing rapid growth or change will find their customers contacting more, and their customer service team struggling to cope.
bloomic provides customer service consulting to stop growing businesses compromising quality of service for speed of growth, with on the ground support and development.
I love that through bloomic I can not only help customers get the experience they deserve, but help young customer service managers develop to thrive as fantastic leaders and create environments where contact centre staff are driven, motivated and looked after. And all of this while saving the business money!